Privacy policy

This policy applies when you browse the Funcaps Store website, create an account, contact us, subscribe to updates, or submit an order. Funcaps Store determines why and how personal data is processed for these activities and acts as the data controller under applicable data protection law, including the General Data Protection Regulation where it applies.

This policy does not govern websites, wallets, banks or other independent services linked from our site. Their own privacy notices apply when you use them.

Depending on how you use the site, we may process:

• Name, organisation, email address and phone number.
• Billing and delivery addresses, country and tax or VAT details.
• Account credentials and account preferences.
• Order contents, payment method, payment status, references and invoices.
• Enquiries, support messages and newsletter preferences.
• Technical information such as IP address, browser type, device information and basic security or access records.
• Age or destination information needed to review a restricted product.

We do not ask you to send bank credentials, private wallet keys or passwords to our support team.

We use personal data to:

• Create and maintain your account.
• Review, fulfil, deliver and support orders.
• Provide payment instructions and reconcile payments.
• Perform product, age and destination checks where required.
• Answer enquiries and send operational messages about an account or order.
• Send newsletters or product updates when you have chosen to receive them.
• Protect the website, prevent misuse and meet legal or record-keeping duties.
• Understand and improve site performance using permitted, consented measurement.

We process personal data only when a valid legal basis applies. This may be:

• Contract: to take steps you request before an order and to perform an accepted order.
• Legal obligation: to meet tax, accounting, product safety, trade or regulatory requirements.
• Legitimate interests: to secure the site, prevent fraud, respond to business enquiries and improve our service, balanced against your rights.
• Consent: for optional marketing or non-essential cookies where consent is required. You can withdraw consent at any time.

We share only the data needed for a defined purpose. Recipients may include hosting and account providers, payment and banking providers, carriers and fulfilment partners, professional advisers, communication providers, and authorities where disclosure is legally required.

Providers acting on our instructions must protect the data and use it only for the agreed service. Independent providers, such as your bank or wallet platform, process data under their own terms. We do not sell personal data.

An order, service provider or delivery outside the European Economic Area may involve an international data transfer. Where required, we use an adequacy decision, approved contractual safeguards or another lawful transfer mechanism. You may contact us for more information about the safeguard relevant to your data.

We keep personal data only for as long as needed for the purpose collected, including customer service, legal, tax, accounting, dispute and product safety requirements. Retention differs by record type. Data is deleted or anonymised when it is no longer required.

We use organisational and technical safeguards intended to prevent accidental loss, misuse, unauthorised access, disclosure or alteration. No online service can guarantee absolute security, so please use a unique password and contact us if you suspect account misuse.

Essential storage may be used to keep the site working, remember settings and maintain account or basket functions. Optional analytics or marketing tools are not loaded before the required choice is recorded. See our cookie policy for the available categories and controls.

Depending on the law that applies, you may request access, correction, deletion, restriction, objection or portability. You may also withdraw consent without affecting processing that was lawful before withdrawal.

We may ask for information needed to verify your identity. Please do not email a complete identity document unless we specifically request a suitable, redacted copy. You may also complain to the data protection or privacy authority that applies in your jurisdiction.

To ask a privacy question or exercise a right, use our contact page or email orders@funcaps-store.com. Please describe your request and the account or order it concerns.

We may update this policy when our services, providers or legal duties change. The date at the top identifies the current version.