01
Order review
We check the selected products, quantity, destination and available delivery conditions before dispatch.
Netherlands and the EU
Shipping information
We are based in the Netherlands and ship to all 27 EU countries. Product availability and delivery services can vary by destination.
From order to receipt
How shipping works
02
Prepared for dispatch
Items are matched to the order and packed for their stated storage and handling needs.
03
Tracked shipment
A tracking link and available shipment details are sent when the consignment is dispatched.
04
Receipt and inspection
Inspect the package promptly and report damage, temperature concerns or missing items before using an affected product.
Netherlands
Shipping within the Netherlands
Shipping charge
Orders delivered within the Netherlands cost € 9,50 to ship. Shipping is free on orders of € 120,00 or more.
Dispatch
Orders are dispatched from the Netherlands once payment has been received and the order has been checked.
Tracking
A tracking link is shown on your order page when the parcel is dispatched, where the selected service supports it.
European Union
Shipping to other EU countries
Shipping charge
Orders delivered to the other 26 EU countries cost € 14,50 to ship. Shipping is free on orders of € 120,00 or more.
Movement within the EU
Goods move within the EU single market, so no customs clearance applies. VAT and product-specific rules depend on the destination country, and availability can vary by country.
Temperature-controlled products
Cold-chain delivery is only available for eligible products and destinations. The product page and order review confirm whether this service is available.
Outside the EU
Where we do not ship
No delivery outside the EU
We do not ship to the United Kingdom, Switzerland, Norway, the United States, Canada or any other country outside the European Union. Orders to these destinations are not accepted at checkout.
This information is general shipping guidance, not legal, customs or tax advice. The customer is responsible for confirming the requirements that apply to their purchase, destination and intended use.
Prepare your order
Information we may need
Complete information helps us select an available delivery service and avoid preventable holds.
- 01Use the recipient’s full name and a complete delivery address where someone can receive the parcel.
- 02Make sure the recipient can accept the parcel and store the products as directed.
- 03Review the product page for storage instructions, age guidance and destination restrictions.
- 04Contact us before ordering if you need a particular delivery condition.
Packaging and cold chain
Products are prepared according to their stated storage and handling requirements. Temperature-sensitive items use an eligible controlled service only when confirmed before dispatch.
Cold-chain delivery is limited to eligible products and EU destinations.
Delivery estimates
Any delivery estimate shown can change because of stock, delivery-provider delays or events outside our control.
Shipping charges
The checkout estimate is based on the selected country. The confirmed order shows the applicable shipping charge on your order page.
Tracking
Tracking is provided after dispatch where the selected service supports it. Tracking updates may pause while a parcel is being processed by the delivery provider.
Delays and delivery questions
Please respond promptly when the delivery provider asks for a delivery detail. Delays caused by missing, inaccurate or late customer information may be outside Funcaps Store's control.
Delivery issues
Inspect your shipment on arrival
If a package is visibly damaged, leaking, incomplete or appears to have missed a stated temperature condition, keep the packaging and contact us promptly. Do not use an affected product until the issue has been reviewed. For return eligibility, read our returns policy before sending anything back.